Customer Support Consultant

Admin Manager

  • AvailabilityPermanent
  • Experience2+ Years
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Customer Support Consultant

Admin ManagerGauteng

A leader in the healthcare industry (based in Johannesburg) is seeking a client support consultant to unlock their value proposition 

About the Job

Make our value proposition real by wowing clients and prospective clients with superior first-point-of-contact resolution of incoming, to ensure business continuity and a consistent experience. Provide input to help shape our value proposition

Description

  • Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
  • Log queries and all activities to resolve same completely, accurately, and in real-time
  • Transfer queries that cannot be resolved within the defined time-period to the Client Support Specialist, or log a product support case as appropriate
  • Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
  • Other duties that may be assigned from time to time

Job Requirements

Knowledge and Skills

  • Continuous learning to attain flawless knowledge of our products a services within the required time-frames
  • Attention to detail
  • Mindfulness
  • Ability to deal positively with upset clients
  • Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
  • Excellent communication skills
  • Ability to multitask
  • Proficiency in English, and at least one other official language, preferably more
  • Punctuality

Qualifications and Experience

  • National Senior Certificate (Matric)
  • 2+ years inbound call centre experience

 

Skills
  • Client Support Consultant
  • Inbound Call Centre
  • Typing
Requirements
  • Education Tertiary Diploma
  • Experience 2+ Years

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