Application Support Engineer

Applications Support

  • AvailabilityPermanent
  • Experience7+ Years
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Application Support Engineer

Applications SupportGauteng

A leader in the Financial Services arena, based in Johannesburg, is seeking an Applications Support Engineer to join their company. The candidate will be responsible for online monitoring, administration and support of 3rd Party applications running on various platforms ranging from Microsoft Windows, UNIX utilising Oracle/Microsoft SQL Databases in a production environment

Duties and Responsibilities: 

  • Provide operational & business support for various 3rd Party applications running in an online production environment to ensure service is provided within customer Service Level Agreements
  • Monitor, log, investigate and resolve failures on transaction processing applications
  • Liaising with and provide assistance to customer representatives during problem resolution
  • Provide accurate and clear verbal and written reporting for application failure investigations and resolution
  • Perform scheduled daily, weekly monthly support tasks
  • Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
  • Perform proactive analysis of failures and trends on 3rd Party applications and data to improve service levels
  • Conduct routine maintenance, upgrades and deployment of 3rd Party applications
  • Provide assistance and training to support team members
  • Provide application performance information and participate in periodic support compliance audits
  • Perform after hours standby support on 3rd Party applications running in a production environment
  • Comply with the business footprint shift requirements of the Online support team

Qualifications:

  • Relevant degree or diploma
  • AIX, Unix and WebLogic certification advantageous

Experience Required:

  • Minimum 3 years application support experience or 5 years general IT support experience
  • AIX, Unix and WebLogic experience
  • Experience in and digital or web based application

Essential Competencies:

  • Knowledge of the disciplines in an application support environment, incident handling, change management etc.
  • Sound problem solving exposure at application and business transaction level
  • Commitment to routine as well as investigation/analysis work
  • Knowledge of AIX and UNIX operating systems and databases
  • Ability to understand and write SQL Database queries (Oracle/Microsoft SQL)
  • Ability to solve medium to high complexity problems
  • Self-motivated, proactive, taking ownership of problems through to completion
  • Mature person with the sense of responsibility to work on shifts and standby
Skills
  • UNIX
  • SQL
  • AIX
  • Applications Support
  • Weblogic
Requirements
  • Education Tertiary Degree
  • Experience 7+ Years

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