A leader in the healthcare industry (based in Johannesburg) is seeking a client support consultant to unlock their value proposition 

About the Job

Make our value proposition real by wowing clients and prospective clients with superior first-point-of-contact resolution of incoming, to ensure business continuity and a consistent experience. Provide input to help shape our value proposition

Description

• Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
• Log queries and all activities to resolve same completely, accurately, and in real-time
• Transfer queries that cannot be resolved within the defined time-period to the Client Support Specialist, or log a product support case as appropriate
• Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
• Other duties that may be assigned from time to time

Job Requirements

Knowledge and Skills

• Continuous learning to attain flawless knowledge of our products a services within the required time-frames
• Attention to detail
• Mindfulness
• Ability to deal positively with upset clients
• Typing-proficiency of a level that allows the real-time capturing of query- resolution activities performed by you will be preferred
• Excellent communication skills
• Ability to multitask
• Proficiency in English, and at least one other official language, preferably more
• Punctuality

Qualifications and Experience

• National Senior Certificate (Matric)
• 2+ years inbound call centre experience

Skills

• Client Support Consultant
• Inbound Call Centre
• Typing

Requirements

• Education Tertiary Diploma
• Experience 2+ Years